Privacy Policy lepak88 – We Take Care of Your Data

01Introduction

Lepak88 values the privacy of every user who trusts our platform. This Privacy Policy is established to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and recognized international data protection standards.

When you register an account, make a deposit or withdrawal, use any of our gaming services, or simply browse our website, we may collect certain information about you. This is solely to ensure a safe, personalised, and seamless user experience — not for any unrelated purpose.

We never sell your personal data. This is not merely a promise — it is a written commitment binding across all lepak88 operations.

02Information We Collect

We collect information in two main ways — information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Identity information: Full name, date of birth, identification card or passport number (for KYC purposes).
• Contact information: Email address, mobile number, and residential address.
• Financial information: Bank account number, bank name, and digital wallet details for deposit and withdrawal purposes.
• Verification documents: Copies of identification cards, utility bills, or other supporting documents required during the KYC verification process.
• Communications: Records of conversations with our customer support team via live chat or email.

Information collected automatically:

03How We Use Your Information

Every piece of data we collect is used for a specific and legitimate purpose. Here is how we use your information:

• Account management: Creating, verifying, and securely managing your user account.
• Transaction processing: Processing deposits and withdrawals quickly and accurately to the correct payment method.
• Identity verification (KYC): Verifying that you are a legitimate user who meets the minimum age requirement of 18 and above, in line with legal compliance requirements.
• Customer service: Addressing inquiries, resolving technical issues, and providing assistance via live chat or email.
• Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and other suspicious activities.
• Platform improvements: Analyzing usage patterns to improve the interface, speed, and overall user experience.
• Marketing communications: Sending promotional information, the latest bonuses, and exclusive offers — only if you have agreed to receive such communications.
• Legal compliance: Meeting reporting obligations to the relevant authorities as required under Malaysian law.

04Information Sharing

Lepak88 does not sell, rent, or transfer your personal information to any third party for marketing purposes without your consent. However, there are limited situations where we may need to share your information:

• Payment service providers: Transaction information is shared with payment processors such as FPX, digital wallet providers, and banking networks as required to complete your transactions.
• Game providers: Basic account information is shared with licensed game software providers to allow you to access their games within our platform.
• KYC verification services: Your identity documents are processed through trusted third-party identity verification systems that comply with strict data security standards.
• Legal authorities: We will disclose the required information to the relevant authorities when mandated by law or court order.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, with reasonable notice provided to you.

All third parties who receive your data are required to comply with strict confidentiality agreements and may only use that information for the purposes specified in their agreement with us.

05Data Security

Protecting your data is a top technical priority at lepak88. We implement multiple layers of security to keep your information safe at all times:

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected with bank-grade encryption.
• Encryption of data at rest: Sensitive data stored in our databases, including financial information and KYC documents, is kept in encrypted form.
• Two-factor authentication (2FA): Additional security layers are available to protect your account from unauthorized access.
• 24/7 security monitoring: Our active monitoring system detects and responds to any suspicious activity in real time.
• Internal access controls: Only authorised personnel with a legitimate operational need may access user data, and all access is logged for audit purposes.
• Regular security audits: Our infrastructure undergoes regular penetration testing and third-party security audits.

06Cookies and Similar Technologies

Lepak88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how you use the platform to help us improve functionality and speed.
• Functional cookies: Saving your preferences such as language, theme, and display settings to deliver a more personalized experience.
• Analytics cookies: Helping us understand aggregated and anonymized usage patterns for platform development purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's documentation.

07Data Retention

We retain your personal information for as long as your account is active or as needed to provide services to you. The following is a general guide to our data retention periods:

• Active account data: Retained for the duration your account is active and for the required period following account closure.
• Financial transaction records: Stored for a minimum of 7 years in line with Malaysia's taxation and financial compliance requirements.
• KYC documents: Stored for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Support communication logs: Stored for 2 years for team reference and training purposes.
• Security logs: Stored for 1 year for security incident investigation purposes.

Once the retention period expires and there is no legal requirement to retain the data further, your data will be securely deleted or anonymised.

08Your Rights Over Personal Data

As a lepak88 user, you have clear rights over your personal data under Malaysia's PDPA. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our support team via live chat or email. We will respond within 30 business days from the date the request is received.

09Cross-Border Data Transfers

In some situations, your information may be processed or stored outside Malaysia — particularly when involving cloud infrastructure or international gaming providers. When this occurs, we ensure that:

• Data transfers are only made to countries or entities that provide a level of data protection equivalent to or higher than Malaysia's PDPA.
• Appropriate data transfer agreements, including Standard Contractual Clauses (SCC) or equivalent mechanisms, have been implemented.
• All third-party data processors outside Malaysia are subject to the same contractual obligations as our local processors.

By using the lepak88 platform, you consent to the cross-border data transfers necessary for platform operations, subject to the protections stated above.

10Children's Privacy

Lepak88 is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we find that we have inadvertently collected data from underage users, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered an account on our platform are urged to contact us immediately.

11Changes to the Privacy Policy

Lepak88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer.

When a material change occurs, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice within the platform upon your next login.
• Sending notification emails to the address registered on your account.

Continued use of the platform after changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:

• Live Chat: The fastest option — available 24/7 directly within the lepak88 platform.
• Email: [email protected]
• Response time: We aim to respond to all privacy-related inquiries within 5 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory body in your jurisdiction.